Returns & Exchanges
At Buy Hydrangeas Online, we stand by the quality of our plants and offer a 30-day health guarantee to ensure your garden thrives. If your hydrangea arrives damaged or fails to meet our quality standards, we are committed to making it right with a replacement or refund.
Document the Issue
Take clear photos of the hydrangea and its packaging within 48 hours of delivery to document any damage or health concerns.
Contact Support
Email our horticultural specialists at support@buyhydrangeasonline.com with your order number and the photos you captured.
Review Process
Our team will evaluate the health of the plant and respond within 2 business days with a resolution, which may include care tips or a return authorization.
Receive Replacement
Once approved, we will ship a fresh, healthy replacement hydrangea at no additional cost to you, or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing